Shawn Soto

Operator · Albany · PONY · May scorecard

#238

month rank

Shawn ranks #238 this month with 4.17 of 10.5 points. Strength is Loco Cancel % — 1 of 1 (100% of the ceiling). The leak is Labor % — 0.42 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #238 this month against a YTD line of #241 — climbing 3 spots.

4.17

May points

#238

Month rank

#241

YTD rank

6.38

YTD points

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.83 / 2.5

Cancel % 0.67 / 2

Labor % 0.42 / 2.25

Complaint % 0.58 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.33 / 0.5

Google 0.33 / 0.5

January → June · Albany OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations