Thomas Starnes

Operator · Allentown · PONY · May scorecard

#77

month rank

Thomas ranks #77 this month with 8.04 of 10.5 points. Strength is Labor % — 2.46 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.29 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #77 this month against a YTD line of #81 — climbing 4 spots.

8.04

May points

#77

Month rank

#81

YTD rank

7.98

YTD points

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.61 / 2.5

Cancel % 1.21 / 2

Labor % 2.46 / 2.25

Complaint % 1.29 / 1.75

Loco Cancel % 0.68 / 1

NPS Return % 0.29 / 0.5

Google 0.5 / 0.5

January → June · Allentown OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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