John Neumann

Operator · Atlanta · SEC · May scorecard

#30

month rank

John ranks #30 this month with 8.85 of 10.5 points. Strength is Labor % — 2.67 of 2.25 (105% of the ceiling). The leak is Complaint % — 0.9 of 1.75; closing it is the clearest points on the table. Trajectory bends down: #30 this month vs a stronger YTD #20.

8.85

May points

#30

Month rank

#20

YTD rank

8.92

YTD points

-10

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.21 / 2.5

Cancel % 1.33 / 2

Labor % 2.67 / 2.25

Complaint % 0.9 / 1.75

Loco Cancel % 0.83 / 1

NPS Return % 0.46 / 0.5

Google 0.46 / 0.5

January → June · Atlanta OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations