Alex Alvarez

Operator · Boston North · NEE · May scorecard

#228

month rank

Alex ranks #228 this month with 4.9 of 10.5 points. Strength is Labor % — 1.55 of 2.25 (69% of the ceiling). The leak is Complaint % — 0.35 of 1.75; closing it is the clearest points on the table. Trajectory is up: ranked #228 this month against a YTD line of #331 — climbing 103 spots.

4.9

May points

#228

Month rank

#331

YTD rank

5.2

YTD points

+103

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.1 / 2.5

Cancel % 1 / 2

Labor % 1.55 / 2.25

Complaint % 0.35 / 1.75

Loco Cancel % 0.5 / 1

NPS Return % 0.3 / 0.5

Google 0.1 / 0.5

January → June · Boston North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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