Angel Ortiz

Operator · Boston North · NEE · May scorecard

#194

month rank

Angel ranks #194 this month with 5.75 of 10.5 points. Strength is Labor % — 2.5 of 2.25 (105% of the ceiling). The leak is Complaint % — 0 of 1.75; closing it is the clearest points on the table. Trajectory is up: ranked #194 this month against a YTD line of #285 — climbing 91 spots.

5.75

May points

#194

Month rank

#285

YTD rank

5.92

YTD points

+91

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.75 / 2.5

Cancel % 1.5 / 2

Labor % 2.5 / 2.25

Complaint % 0 / 1.75

Loco Cancel % 0.5 / 1

NPS Return % 0.25 / 0.5

Google 0.25 / 0.5

January → June · Boston North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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