Emanuel Pinero

Operator · Boston North · NEE · May scorecard

#137

month rank

Emanuel ranks #137 this month with 6.75 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Loco Cancel % — 0 of 1; closing it is the clearest points on the table. Trajectory bends down: #137 this month vs a stronger YTD #77.

6.75

May points

#137

Month rank

#77

YTD rank

YTD points

-60

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.5 / 2.5

Cancel % 0.17 / 2

Labor % 2.75 / 2.25

Complaint % 1.17 / 1.75

Loco Cancel % 0 / 1

NPS Return % 0.17 / 0.5

Google 0 / 0.5

January → June · Boston North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations