Carlos Rivera

Operator · Boston North · NEE · May scorecard

#179

month rank

Carlos ranks #179 this month with 6.04 of 10.5 points. Strength is Labor % — 1.61 of 2.25 (72% of the ceiling). The leak is Google — 0.14 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #179 this month against a YTD line of #270 — climbing 91 spots.

6.04

May points

#179

Month rank

#270

YTD rank

6.05

YTD points

+91

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.32 / 2.5

Cancel % 1.21 / 2

Labor % 1.61 / 2.25

Complaint % 1.25 / 1.75

Loco Cancel % 0.29 / 1

NPS Return % 0.21 / 0.5

Google 0.14 / 0.5

January → June · Boston North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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