Tommy Henion

Operator · Boston South · NEE · May scorecard

#251

month rank

Tommy ranks #251 this month with 3.32 of 10.5 points. Strength is Loco Cancel % — 1 of 1 (100% of the ceiling). The leak is Labor % — 0 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #251 this month against a YTD line of #354 — climbing 103 spots.

3.32

May points

#251

Month rank

#354

YTD rank

4.07

YTD points

+103

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.75 / 2.5

Cancel % 0.86 / 2

Labor % 0 / 2.25

Complaint % 0 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.21 / 0.5

Google 0.5 / 0.5

January → June · Boston South OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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