Rand Smith

Operator · Calgary · Canada · May scorecard

#162

month rank

Rand ranks #162 this month with 6.44 of 10.5 points. Strength is Cancel % — 2 of 2 (100% of the ceiling). The leak is Google — 0 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #162 this month against a YTD line of #236 — climbing 74 spots.

6.44

May points

#162

Month rank

#236

YTD rank

6.44

YTD points

+74

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.19 / 2.5

Cancel % 2 / 2

Labor % 1.81 / 2.25

Complaint % 1.31 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.13 / 0.5

Google 0 / 0.5

January → June · Calgary OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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