Kaheim Simmons

Operator · Charleston · APEX DB · May scorecard

#24

month rank

Kaheim ranks #24 this month with 8.95 of 10.5 points. Strength is Labor % — 2.45 of 2.25 (105% of the ceiling). The leak is Complaint % — 0.95 of 1.75; closing it is the clearest points on the table. Trajectory bends down: #24 this month vs a stronger YTD #16.

8.95

May points

#24

Month rank

#16

YTD rank

9.11

YTD points

-8

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.18 / 2.5

Cancel % 1.64 / 2

Labor % 2.45 / 2.25

Complaint % 0.95 / 1.75

Loco Cancel % 0.82 / 1

NPS Return % 0.41 / 0.5

Google 0.5 / 0.5

January → June · Charleston OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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