William Hullum

Operator · Cleveland · PONY · May scorecard

#165

month rank

William ranks #165 this month with 6.4 of 10.5 points. Strength is Loco Cancel % — 0.8 of 1 (80% of the ceiling). The leak is NPS Return % — 0.25 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #165 this month against a YTD line of #239 — climbing 74 spots.

6.4

May points

#165

Month rank

#239

YTD rank

6.41

YTD points

+74

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.58 / 2.5

Cancel % 1.15 / 2

Labor % 1.5 / 2.25

Complaint % 0.88 / 1.75

Loco Cancel % 0.8 / 1

NPS Return % 0.25 / 0.5

Google 0.25 / 0.5

January → June · Cleveland OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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