Thomas Holmes

Operator · Connecticut · NEE · May scorecard

#225

month rank

Thomas ranks #225 this month with 5.15 of 10.5 points. Strength is Google — 0.5 of 0.5 (100% of the ceiling). The leak is Labor % — 0.08 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #225 this month against a YTD line of #340 — climbing 115 spots.

5.15

May points

#225

Month rank

#340

YTD rank

4.78

YTD points

+115

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.06 / 2.5

Cancel % 0.58 / 2

Labor % 0.08 / 2.25

Complaint % 0.88 / 1.75

Loco Cancel % 0.67 / 1

NPS Return % 0.38 / 0.5

Google 0.5 / 0.5

January → June · Connecticut OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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