John Berardi

Operator · Des Moines · APEX DB · May scorecard

#27

month rank

John ranks #27 this month with 8.9 of 10.5 points. Strength is Labor % — 2.63 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.13 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #27 this month against a YTD line of #57 — climbing 30 spots.

8.9

May points

#27

Month rank

#57

YTD rank

8.25

YTD points

+30

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.52 / 2.5

Cancel % 1.77 / 2

Labor % 2.63 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 0.92 / 1

NPS Return % 0.13 / 0.5

Google 0.17 / 0.5

January → June · Des Moines OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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