Richard Fisher

Operator · Des Moines · APEX DB · May scorecard

#31

month rank

Richard ranks #31 this month with 8.8 of 10.5 points. Strength is Labor % — 2.46 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.23 of 0.5; closing it is the clearest points on the table. Trajectory bends down: #31 this month vs a stronger YTD #21.

8.8

May points

#31

Month rank

#21

YTD rank

8.91

YTD points

-10

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.47 / 2.5

Cancel % 1.58 / 2

Labor % 2.46 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.23 / 0.5

Google 0.32 / 0.5

January → June · Des Moines OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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