Kevin Baumgarten

Operator · Detroit · Midwest · May scorecard

#168

month rank

Kevin ranks #168 this month with 6.28 of 10.5 points. Strength is Res AJS — 2 of 2.5 (80% of the ceiling). The leak is Google — 0.06 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #168 this month against a YTD line of #196 — climbing 28 spots.

6.28

May points

#168

Month rank

#196

YTD rank

6.79

YTD points

+28

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2 / 2.5

Cancel % 0.88 / 2

Labor % 1.63 / 2.25

Complaint % 1.28 / 1.75

Loco Cancel % 0.25 / 1

NPS Return % 0.19 / 0.5

Google 0.06 / 0.5

January → June · Detroit OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations