David Rigoli

Operator · Grand Rapids · APEX DB · May scorecard

#208

month rank

David ranks #208 this month with 5.7 of 10.5 points. Strength is Complaint % — 1.59 of 1.75 (91% of the ceiling). The leak is Labor % — 0.56 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #208 this month against a YTD line of #234 — climbing 26 spots.

5.7

May points

#208

Month rank

#234

YTD rank

6.44

YTD points

+26

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.27 / 2.5

Cancel % 1.03 / 2

Labor % 0.56 / 2.25

Complaint % 1.59 / 1.75

Loco Cancel % 0.52 / 1

NPS Return % 0.4 / 0.5

Google 0.34 / 0.5

January → June · Grand Rapids OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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