Trenton Smith

Operator · Grand Rapids · APEX DB · May scorecard

#232

month rank

Trenton ranks #232 this month with 4.68 of 10.5 points. Strength is Complaint % — 1.59 of 1.75 (91% of the ceiling). The leak is Labor % — 0.2 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #232 this month against a YTD line of #254 — climbing 22 spots.

4.68

May points

#232

Month rank

#254

YTD rank

6.28

YTD points

+22

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.39 / 2.5

Cancel % 1.09 / 2

Labor % 0.2 / 2.25

Complaint % 1.59 / 1.75

Loco Cancel % 0.82 / 1

NPS Return % 0.41 / 0.5

Google 0.18 / 0.5

January → June · Grand Rapids OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations