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Trenton Smith — operator story · Grand Rapids.
Portfolios /APEX DB /Grand Rapids /Trenton Smith
Trenton Smith
Operator · Grand Rapids · APEX DB · May scorecard
#232
month rank
Trenton ranks #232 this month with 4.68 of 10.5 points. Strength is Complaint % — 1.59 of 1.75 (91% of the ceiling). The leak is Labor % — 0.2 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #232 this month against a YTD line of #254 — climbing 22 spots.
4.68
May points
#232
Month rank
#254
YTD rank
6.28
YTD points
+22
Rank vs YTD
Metric points vs ceiling · May
Res AJS 0.39 / 2.5
Cancel % 1.09 / 2
Labor % 0.2 / 2.25
Complaint % 1.59 / 1.75
Loco Cancel % 0.82 / 1
NPS Return % 0.41 / 0.5
Google 0.18 / 0.5
January → June · Grand Rapids OPS (business-level)
Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.
Grand Rapids, everywhere