Ryan Southerland

Operator · Grand Rapids · APEX DB · May scorecard

#182

month rank

Ryan ranks #182 this month with 5.96 of 10.5 points. Strength is Google — 0.43 of 0.5 (86% of the ceiling). The leak is Labor % — 0.5 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #182 this month against a YTD line of #275 — climbing 93 spots.

5.96

May points

#182

Month rank

#275

YTD rank

6.03

YTD points

+93

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.25 / 2.5

Cancel % 1.1 / 2

Labor % 0.5 / 2.25

Complaint % 1.49 / 1.75

Loco Cancel % 0.85 / 1

NPS Return % 0.35 / 0.5

Google 0.43 / 0.5

January → June · Grand Rapids OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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