Nicholas Rourke

Operator · Indy · Midwest · May scorecard

#36

month rank

Nicholas ranks #36 this month with 8.7 of 10.5 points. Strength is Labor % — 2.58 of 2.25 (105% of the ceiling). The leak is Res AJS — 0.79 of 2.5; closing it is the clearest points on the table. Trajectory is up: ranked #36 this month against a YTD line of #53 — climbing 17 spots.

8.7

May points

#36

Month rank

#53

YTD rank

8.36

YTD points

+17

Rank vs YTD

Metric points vs ceiling · May

Res AJS 0.79 / 2.5

Cancel % 1.82 / 2

Labor % 2.58 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 0.84 / 1

NPS Return % 0.42 / 0.5

Google 0.5 / 0.5

January → June · Indy OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations