Lucas Bahner

Operator · Kansas City · Midwest · May scorecard

month rank

Lucas sits #6 on the May scorecard with 9.33 of 10.5 points. Strength is Labor % — 2.58 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.17 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #6 this month against a YTD line of #54 — climbing 48 spots.

9.33

May points

Month rank

#54

YTD rank

8.35

YTD points

+48

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.67 / 2.5

Cancel % 2 / 2

Labor % 2.58 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.17 / 0.5

Google 0.17 / 0.5

January → June · Kansas City OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations