Austin Brende

Operator · Kansas City · Midwest · May scorecard

#44

month rank

Austin ranks #44 this month with 8.53 of 10.5 points. Strength is Labor % — 2.43 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.2 of 0.5; closing it is the clearest points on the table. Trajectory bends down: #44 this month vs a stronger YTD #17.

8.53

May points

#44

Month rank

#17

YTD rank

9.09

YTD points

-27

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.75 / 2.5

Cancel % 1.9 / 2

Labor % 2.43 / 2.25

Complaint % 1.4 / 1.75

Loco Cancel % 0.6 / 1

NPS Return % 0.2 / 0.5

Google 0.25 / 0.5

January → June · Kansas City OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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