Jacob Reid

Operator · Kansas City · Midwest · May scorecard

#50

month rank

Jacob ranks #50 this month with 8.46 of 10.5 points. Strength is Labor % — 2.48 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.18 of 0.5; closing it is the clearest points on the table. Trajectory bends down: #50 this month vs a stronger YTD #27.

8.46

May points

#50

Month rank

#27

YTD rank

8.82

YTD points

-23

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.64 / 2.5

Cancel % 1.71 / 2

Labor % 2.48 / 2.25

Complaint % 1.45 / 1.75

Loco Cancel % 0.79 / 1

NPS Return % 0.18 / 0.5

Google 0.21 / 0.5

January → June · Kansas City OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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