Brandon Eldredge

Operator · Lancaster · PONY · May scorecard

#158

month rank

Brandon ranks #158 this month with 6.47 of 10.5 points. Strength is NPS Return % — 0.5 of 0.5 (100% of the ceiling). The leak is Complaint % — 0.65 of 1.75; closing it is the clearest points on the table. Trajectory is up: ranked #158 this month against a YTD line of #214 — climbing 56 spots.

6.47

May points

#158

Month rank

#214

YTD rank

6.61

YTD points

+56

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.37 / 2.5

Cancel % 1 / 2

Labor % 1.56 / 2.25

Complaint % 0.65 / 1.75

Loco Cancel % 0.89 / 1

NPS Return % 0.5 / 0.5

Google 0.5 / 0.5

January → June · Lancaster OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations