Robert Leppert

Operator · Naples · Florida · May scorecard

#13

month rank

Robert sits #13 on the May scorecard with 9.15 of 10.5 points. Strength is Complaint % — 1.75 of 1.75 (100% of the ceiling). The leak is NPS Return % — 0.35 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #13 this month against a YTD line of #72 — climbing 59 spots.

9.15

May points

#13

Month rank

#72

YTD rank

8.05

YTD points

+59

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2 / 2.5

Cancel % 1.6 / 2

Labor % 2.05 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 0.9 / 1

NPS Return % 0.35 / 0.5

Google 0.5 / 0.5

January → June · Naples OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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