Max Carroll

Operator · Northern Virginia · SEC · May scorecard

#33

month rank

Max ranks #33 this month with 8.78 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Loco Cancel % — 0.3 of 1; closing it is the clearest points on the table. Trajectory bends down: #33 this month vs a stronger YTD #25.

8.78

May points

#33

Month rank

#25

YTD rank

8.86

YTD points

-8

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.83 / 2.5

Cancel % 1.6 / 2

Labor % 2.75 / 2.25

Complaint % 1.5 / 1.75

Loco Cancel % 0.3 / 1

NPS Return % 0.3 / 0.5

Google 0.5 / 0.5

January → June · Northern Virginia OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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