Kevin De Cristoforo

Operator · Northern Virginia · SEC · May scorecard

#20

month rank

Kevin ranks #20 this month with 9.04 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Loco Cancel % — 0.32 of 1; closing it is the clearest points on the table. Trajectory bends down: #20 this month vs a stronger YTD #18.

9.04

May points

#20

Month rank

#18

YTD rank

9.05

YTD points

-2

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.92 / 2.5

Cancel % 1.66 / 2

Labor % 2.75 / 2.25

Complaint % 1.58 / 1.75

Loco Cancel % 0.32 / 1

NPS Return % 0.34 / 0.5

Google 0.47 / 0.5

January → June · Northern Virginia OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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