Darnell Henderson

Operator · Northern Virginia · SEC · May scorecard

month rank

Darnell sits #8 on the May scorecard with 9.25 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Loco Cancel % — 0.25 of 1; closing it is the clearest points on the table. Trajectory bends down: #8 this month vs a stronger YTD #5.

9.25

May points

Month rank

YTD rank

9.75

YTD points

-3

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.06 / 2.5

Cancel % 2 / 2

Labor % 2.75 / 2.25

Complaint % 1.56 / 1.75

Loco Cancel % 0.25 / 1

NPS Return % 0.25 / 0.5

Google 0.38 / 0.5

January → June · Northern Virginia OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations