Max Kuranda

Operator · Northern Virginia · SEC · May scorecard

#19

month rank

Max ranks #19 this month with 9.08 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Loco Cancel % — 0.26 of 1; closing it is the clearest points on the table. Trajectory is up: ranked #19 this month against a YTD line of #29 — climbing 10 spots.

9.08

May points

#19

Month rank

#29

YTD rank

8.8

YTD points

+10

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.92 / 2.5

Cancel % 1.61 / 2

Labor % 2.75 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 0.26 / 1

NPS Return % 0.29 / 0.5

Google 0.5 / 0.5

January → June · Northern Virginia OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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