Michael Stella

Operator · Omaha · APEX DB · May scorecard

#56

month rank

Michael ranks #56 this month with 8.31 of 10.5 points. Strength is Complaint % — 1.75 of 1.75 (100% of the ceiling). The leak is Labor % — 1.35 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #56 this month against a YTD line of #177 — climbing 121 spots.

8.31

May points

#56

Month rank

#177

YTD rank

6.95

YTD points

+121

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2 / 2.5

Cancel % 1.33 / 2

Labor % 1.35 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.38 / 0.5

Google 0.5 / 0.5

January → June · Omaha OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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