James Jean

Operator · Palm Beach · Florida · May scorecard

#161

month rank

James ranks #161 this month with 6.46 of 10.5 points. Strength is Google — 0.38 of 0.5 (76% of the ceiling). The leak is Complaint % — 0.81 of 1.75; closing it is the clearest points on the table. Trajectory bends down: #161 this month vs a stronger YTD #118.

6.46

May points

#161

Month rank

#118

YTD rank

7.56

YTD points

-43

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.71 / 2.5

Cancel % 1.42 / 2

Labor % 1.17 / 2.25

Complaint % 0.81 / 1.75

Loco Cancel % 0.62 / 1

NPS Return % 0.35 / 0.5

Google 0.38 / 0.5

January → May · Palm Beach OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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