Desmond Roberts

Operator · PENSACOLA · Florida · May scorecard

#95

month rank

Desmond ranks #95 this month with 7.72 of 10.5 points. Strength is Loco Cancel % — 1 of 1 (100% of the ceiling). The leak is Cancel % — 1.06 of 2; closing it is the clearest points on the table. Trajectory is up: ranked #95 this month against a YTD line of #103 — climbing 8 spots.

7.72

May points

#95

Month rank

#103

YTD rank

7.72

YTD points

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.61 / 2.5

Cancel % 1.06 / 2

Labor % 1.69 / 2.25

Complaint % 1.64 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.28 / 0.5

Google 0.44 / 0.5

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations