Kyle Carney

Operator · Philadelphia North · PONY · May scorecard

#10

month rank

Kyle sits #10 on the May scorecard with 9.24 of 10.5 points. Strength is Labor % — 2.46 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.36 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #10 this month against a YTD line of #63 — climbing 53 spots.

9.24

May points

#10

Month rank

#63

YTD rank

8.15

YTD points

+53

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.84 / 2.5

Cancel % 1.69 / 2

Labor % 2.46 / 2.25

Complaint % 1.53 / 1.75

Loco Cancel % 0.97 / 1

NPS Return % 0.36 / 0.5

Google 0.39 / 0.5

January → June · Philadelphia North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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