Luca Dello Iacono

Operator · Philadelphia North · PONY · May scorecard

#41

month rank

Luca ranks #41 this month with 8.63 of 10.5 points. Strength is Labor % — 2.42 of 2.25 (105% of the ceiling). The leak is NPS Return % — 0.23 of 0.5; closing it is the clearest points on the table. Trajectory bends down: #41 this month vs a stronger YTD #35.

8.63

May points

#41

Month rank

#35

YTD rank

8.61

YTD points

-6

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.46 / 2.5

Cancel % 1.68 / 2

Labor % 2.42 / 2.25

Complaint % 1.5 / 1.75

Loco Cancel % 0.96 / 1

NPS Return % 0.23 / 0.5

Google 0.38 / 0.5

January → June · Philadelphia North OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations