Michael Saenz

Operator · Phoenix · LFG · May scorecard

#45

month rank

Michael ranks #45 this month with 8.5 of 10.5 points. Strength is Res AJS — 2.5 of 2.5 (100% of the ceiling). The leak is Cancel % — 0.83 of 2; closing it is the clearest points on the table. Trajectory is up: ranked #45 this month against a YTD line of #198 — climbing 153 spots.

8.5

May points

#45

Month rank

#198

YTD rank

6.77

YTD points

+153

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.5 / 2.5

Cancel % 0.83 / 2

Labor % 2.25 / 2.25

Complaint % 1.25 / 1.75

Loco Cancel % 0.67 / 1

NPS Return % 0.5 / 0.5

Google 0.5 / 0.5

January → June · Phoenix OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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