Howard Edwards

Operator · Richmond · SEC · May scorecard

month rank

Howard sits #4 on the May scorecard with 9.38 of 10.5 points. Strength is Labor % — 2.3 of 2.25 (102% of the ceiling). The leak is Complaint % — 1.4 of 1.75; closing it is the clearest points on the table. Trajectory is up: ranked #4 this month against a YTD line of #75 — climbing 71 spots.

9.38

May points

Month rank

#75

YTD rank

8.02

YTD points

+71

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.28 / 2.5

Cancel % 1.75 / 2

Labor % 2.3 / 2.25

Complaint % 1.4 / 1.75

Loco Cancel % 0.8 / 1

NPS Return % 0.4 / 0.5

Google 0.45 / 0.5

January → June · Richmond OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations