Charles Forst

Operator · Richmond · SEC · May scorecard

#94

month rank

Charles ranks #94 this month with 7.73 of 10.5 points. Strength is Google — 0.46 of 0.5 (92% of the ceiling). The leak is Loco Cancel % — 0.5 of 1; closing it is the clearest points on the table. Trajectory is up: ranked #94 this month against a YTD line of #269 — climbing 175 spots.

7.73

May points

#94

Month rank

#269

YTD rank

6.08

YTD points

+175

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.88 / 2.5

Cancel % 1.38 / 2

Labor % 1.94 / 2.25

Complaint % 1.17 / 1.75

Loco Cancel % 0.5 / 1

NPS Return % 0.42 / 0.5

Google 0.46 / 0.5

January → June · Richmond OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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