Stephen Smith

Operator · Richmond · SEC · May scorecard

#98

month rank

Stephen ranks #98 this month with 7.65 of 10.5 points. Strength is Labor % — 2.39 of 2.25 (105% of the ceiling). The leak is Cancel % — 1.02 of 2; closing it is the clearest points on the table. Trajectory is up: ranked #98 this month against a YTD line of #146 — climbing 48 spots.

7.65

May points

#98

Month rank

#146

YTD rank

7.25

YTD points

+48

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.65 / 2.5

Cancel % 1.02 / 2

Labor % 2.39 / 2.25

Complaint % 1.09 / 1.75

Loco Cancel % 0.73 / 1

NPS Return % 0.38 / 0.5

Google 0.4 / 0.5

January → June · Richmond OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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