Ritchie Gutierrez

Operator · SLC · LFG · May scorecard

#89

month rank

Ritchie ranks #89 this month with 7.89 of 10.5 points. Strength is NPS Return % — 0.5 of 0.5 (100% of the ceiling). The leak is Complaint % — 0.97 of 1.75; closing it is the clearest points on the table. Trajectory is up: ranked #89 this month against a YTD line of #225 — climbing 136 spots.

7.89

May points

#89

Month rank

#225

YTD rank

6.5

YTD points

+136

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.58 / 2.5

Cancel % 1.22 / 2

Labor % 2.22 / 2.25

Complaint % 0.97 / 1.75

Loco Cancel % 0.89 / 1

NPS Return % 0.5 / 0.5

Google 0.5 / 0.5

January → June · SLC OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations