Keaton Shunk

Operator · SLC · LFG · May scorecard

month rank

Keaton runs the #1 operator book in SLC with 10 of 10.5 points. Strength is Labor % — 2.75 of 2.25 (105% of the ceiling). The leak is Cancel % — 1 of 2; closing it is the clearest points on the table. Trajectory is up: ranked #1 this month against a YTD line of #3 — climbing 2 spots.

May points

Month rank

YTD rank

YTD points

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.5 / 2.5

Cancel % 1 / 2

Labor % 2.75 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.5 / 0.5

Google 0.5 / 0.5

January → June · SLC OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations