Shawn Smoot

Operator · SLC · LFG · May scorecard

#69

month rank

Shawn ranks #69 this month with 8.18 of 10.5 points. Strength is NPS Return % — 0.5 of 0.5 (100% of the ceiling). The leak is Res AJS — 1.43 of 2.5; closing it is the clearest points on the table. Trajectory is up: ranked #69 this month against a YTD line of #170 — climbing 101 spots.

8.18

May points

#69

Month rank

#170

YTD rank

YTD points

+101

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.43 / 2.5

Cancel % 1.79 / 2

Labor % 1.98 / 2.25

Complaint % 1.13 / 1.75

Loco Cancel % 0.86 / 1

NPS Return % 0.5 / 0.5

Google 0.5 / 0.5

January → June · SLC OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

⚡ Operations