Nicholas Zelenak

Operator · Twin Cities · Midwest · May scorecard

#104

month rank

Nicholas ranks #104 this month with 7.5 of 10.5 points. Strength is Complaint % — 1.75 of 1.75 (100% of the ceiling). The leak is Labor % — 0.75 of 2.25; closing it is the clearest points on the table. Trajectory is up: ranked #104 this month against a YTD line of #122 — climbing 18 spots.

7.5

May points

#104

Month rank

#122

YTD rank

7.5

YTD points

+18

Rank vs YTD

Metric points vs ceiling · May

Res AJS 1.5 / 2.5

Cancel % 1.67 / 2

Labor % 0.75 / 2.25

Complaint % 1.75 / 1.75

Loco Cancel % 1 / 1

NPS Return % 0.33 / 0.5

Google 0.5 / 0.5

January → June · Twin Cities OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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