Steven Seiberlich

Operator · Washington DC · SEC · May scorecard

#85

month rank

Steven ranks #85 this month with 8 of 10.5 points. Strength is Labor % — 2.21 of 2.25 (98% of the ceiling). The leak is NPS Return % — 0.24 of 0.5; closing it is the clearest points on the table. Trajectory is up: ranked #85 this month against a YTD line of #131 — climbing 46 spots.

May points

#85

Month rank

#131

YTD rank

7.46

YTD points

+46

Rank vs YTD

Metric points vs ceiling · May

Res AJS 2.01 / 2.5

Cancel % 1.06 / 2

Labor % 2.21 / 2.25

Complaint % 1.34 / 1.75

Loco Cancel % 0.79 / 1

NPS Return % 0.24 / 0.5

Google 0.35 / 0.5

January → June · Washington DC OPS (business-level)

Operator stories run on month + YTD scorecard points — the master carries per-operator month and YTD totals, but not per-operator daily history. Daily operator depth unlocks when the 51 market scorecards are shared.

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